Care Navigator, BH Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Community Resource & Wellness Center

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The Care Navigator Behavioral Health Specialist (CNBHS) will provide direct outreach and support to behavioral health patients and their families to address the complex social determinant of health needs, which negatively impact health and wellbeing.

The CNBHS will provide outreach and case management to promote compliance with established treatment plans and connect to community resources to support SDOH needs.

Schedule: Monday- Friday, 8am-5pm

Essential Duties and responsibilities:



* Provide intake for patients visiting CRWC


* Closely work with different patient population behavioral team and offer support to clinical team


* Hell reinforce treatment plan


* Coordinate onsite resource programs (i.e.

Cradles to Crayons, Fragment Society, Red Cross Food Distribution, Fair Foods, and Community Education Sessions).


* Assist in development of protocols and workflows to optimize service delivery.


* Develops and maintains relationship with community partners and outside agencies and acts as an NeighborHealth point person.


* Assess patient’s food security.

Connect patients to community food access resources such as local food pantries and provide information.

Assist with applying to SNAP (food stamps) as appropriate.


* Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.


* Connect patients with legal and immigration resources, housing search information, financial assistance resources, education and job search resources.


* Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.


* Collaborate with legal service agencies and educate patients on the...