Deputy Manager - Digital Building Services Commercial

About the position

This position is for candidate responsible for end-to-end sales support, order management, MIS reporting, and Service Co-ordination.

This role requires strong analytical skills, proficiency in SAP and the ability to collaborate across functions to ensure seamless commercial operations.

Roles and responsibilities



* Co-ordinate with cross-functional teams to ensure timely and accurate order flow.


* Monitor and resolve order-related issues, ensuring contractual compliance.


* Manage MIS dashboards for revenue, complaints, collections, and opportunities.


* Provide comprehensive sales support including order booking, processing, and fulfillment.


* Utilize SAP for GRN, contract creation/modification, and customer data management.


* Analyze sales and service performance metrics including lead conversion rates and pipeline velocity.


* Support workflow automation and process optimization initiatives.


* Ensuring compliance with legal and regulatory requirements.


* Coordinating with internal departments like Finance, Legal, and Operations.


* Preparing reports and presentations for senior management.


* Ensuring adherence to company policies and procedures.


* Managing post-booking validations to resolve billing challenges.


* Develop dashboards for lead funnel analysis and team insights.


* Managing WO, MTTRV, and pending contract reports.


* Support branches with customer code creation and GST compliance.


* Maintain organized folders and trackers for transparency.

Skills required



* Strong knowledge of SAP.


* Proficiency in Advanced Excel.


* Excellent data analysis and reporting skills.


* Strong understanding of contract management and order lifecycle.


* Effective communication and stakeholder management skills.


* Ability to work independently and in a cross-functional team environment.


* Detail-oriented with a focus on process improvement and compliance.

Qualification


* Com/M.Com with 5+ years of work experience


* MS Office (Word, PowerPoint, Excel)


* SAP Software

Location: Mumbai

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