Business Operations Manager-Hematology Oncology

Nemours is seeking a Business Operations Manager on our Hem/Onc Team in Jacksonville, FL.

Under the direction of the AVP for Hematology/Oncology, and in collaboration with service line clinical operations leadership, Jacksonville Hematology/Oncology Chief and North Florida leadership, advances the strategic and business planning objectives and priorities of the Hematology/Oncology service line.

Collaborates with Strategy and Business Development, Finance, Marketing and other key stakeholders to assess and analyze programs and services which expand the scope and geographic reach of the Hematology/Oncology service line.

Strategically develop systems to support effective operations of ambulatory, inpatient, BMT, grants, research, partnerships and regional services across the value stream, ensuring quality of patient care services and the integration of these services to the hospital goals, vision and philosophy.

Essential Functions

Supports the Service Line Administrator/AVP by assisting in business analysis and data gathering related to new or expanded service line programs, services, state grants, research and clinical performance; works closely with Strategy and Business Development, Finance and Marketing to prepare gate proposals for review and consideration by Florida executive management.

In collaboration with the Service Line Administrator/AVP and ORL, JAX and other locations as appropriate, hematology/oncology service line leadership, assists and supports local administrative and clinical leaders to identify and develop annual capital and operating needs and budgets.

Helps develop productivity goals (budgeted wRVUs by provider, monthly spreads, clinic visits, template utilization, patient access.

etc.) with local site leaders.

Develops key productivity, operational, financial and patient engagement metrics (including but not limited to wRVU production, office and consult volumes, charges, payments and reimbursement percentages, patient engagement, quality & service metrics).

Collaborates with site administrative and physician leaders to identify, develop and implement appropriate countermeasures to optimize performance.

Monitors and reports on the above metrics on a monthly, quarterly and annual basis; presents summaries at Triad and Chairs meetings; keeps service line clinical and administrative leadership updated on issues impacting operating, financial and patient engagement performance, recommending and helping develop countermeasures as appropriate.

Supports the implementation and tracking of grant-funded activities under the Florida Cancer Connect Collaborative Research Incubator and other state grants as applicable.

This role assists in coordinating deliverables outlined in the Work and Evaluation Plan, compiling quarterly and annual reports, and facilitating communication across teams.

Actively participates in cross-campus collaborative efforts aimed at service line standardization, integration and overall serv...