Externship Advocate

Position Summary:

The Externship Advocate supports students through the externship placement and completion process once they’ve met program prerequisites.

This role involves maintaining and monitoring the externship CRM, building and maintaining a network of externship sites, collecting required documentation, and mentoring students throughout their clinical experience. 

Coordinators also serve in an instructional capacity, assisting with appointments and other academic duties as needed.

Success in this role requires a strong commitment to student outcomes, the ability to thrive in a fast-paced, metric-driven environment, and a proactive, student-centered approach to externship support. 

Essential Job Functions:


* Ensure timely placement of eligible students into qualified externship sites. 



* Manage communication with both students and externship sites to facilitate a frictionless placement process. 



* Maintain and expand a nationwide network of externship partners. 



* Guide students through externship policies, procedures, and expectations. 



* Provide personalized, professional support to students throughout the externship experience & serve as first point of contact for externship-related questions or concerns 



* Respond promptly to student inquiries and maintain consistent communication until externship completion. 



* Collect, review, and document all required externship materials and performance evaluations. 



* Track and analyze student and externship partner feedback to improve the externship experience; provide feedback to leadership to guide improvements 



* Accurately record student data in the placement CRM and other systems. 



* Collaborate with other team members and departments to ensure seamless externship experiences, specifically academics, learner success, instructors, product, and technology 



* Meet key performance indicators (KPIs) in placement rates, communication metrics, and student satisfaction. 



* Contribute to team initiatives and support broader organizational goals.

 

Knowledge, Skills, Abilities:

Education: Bachelor’s Degree or equivalent professional experience preferred. 

Experience: 


* Experience in a healthcare education ecosystem and knowledge of supporting a Learning Management System (LMS) 


* Possess a background in Allied healthcare job and externship placement programs 


* Action oriented with an ability to multi-task and work efficiently to meet deadlines 


* Excellent verbal and written communication skills 


* Acute active listening skills 


* Demonstrates empathy, respect, and awareness of the needs of our Learners 


* When working from home, access to consistent, adequate internet connectivity is required 

About Us:

At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth...