Lip Lab Lead - Boston Seaport

Job Description

Position: Lip Lab Lead
Status: Full Time (30+ hours per week)

Location: Boston Seaport

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members.

We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them - from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then the Color Expert role at Lip Lab is the perfect opportunity for you!

The salary range for this position is $20 - $22 per hour PLUS TIPS based upon store location.

Most roles earn an additional $8 - $10 per hour in tips.

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Offered salary is dependent upon experience and location.

The Role:

As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency.

You'll balance a variety of responsibilities, including:



* Guest Experience:



* Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.



* Managing the appointment booking process, ensuring smooth operations and guest satisfaction.



* Creating a positive and energetic atmosphere that encourages creativity and self-expression.



* Team Leadership:



* Leading and motivating a team of Color Experts to deliver exceptional service.



* Providing effective onboarding and ongoing training to ensure team members are well-equipped.



* Coaching and developing team members to reach their full potential.



* Monitoring team performance and implementing strategies to improve results.



* Operations:



* Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.



* Ensuring compliance with company policies, procedures, and safety standards.



* Managing store supplies and inventory to optimize stock levels and minimize waste.



* Troubleshooting technical issues and implementing solutions to maintain operational efficiency.

What We Are Looking For:



* 1+ years of experience demonstrating strong leadership abilities and interpersonal skills



* Excellent communication and problem-solving abilities



* 2+ years' experience in retail, hospitality, or a related field



* Passion for customer service and a positive attitude



* Ability to multitask and prioritize tasks effectively



* Strong organizational and time management skills



* Proficiency in POS systems, including Shopify or similar platforms, as...