Resident Engineer

Resident Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

About the Position: Reporting to the Service Delivery Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products.

The Resident Engineer will work daily with the customer either remotely or at the customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer's service provider network and provide technical and operational support on network issues, on-going certification and testing efforts.

Although location in the Dallas Texas area is preferred, remote status with occasional travel will be considered for the right candidate.

Responsibilities:

This is a full-time position and may require long work hours or occasional on call weekend support.

Technical support to the customer may require the Resident Engineer to:


* Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.


* To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.


* Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network


* Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.


* Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried


* Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer's commercial network


* Support ongoing efforts in defining best practice policies for Juniper product applications used by c...