IT Systems Engineer

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.

Our Purpose: Bringing quality, safety, and sustainability to life

This position is responsible for maintaining and proactively managing field office IT systems and infrastructure in operating condition.

In addition, providing Tier3 support for escalations and project work.

Reporting to the North Amer IT Manager.

HERE'S WHAT YOU'LL DO ON THE JOB:


* Maintain all field office filesystem and data storage integrity.


* Perform administrative tasks as required to files servers and IT systems


* Monitor field site files servers for capacity, utilization, network availability and performance; troubleshoot as required


* Maintain central repository of all sites specific IT Systems documentation and requirements


* Implement, maintain, and report on field office system/data backup policies, schedules, and procedures.


* Coordinate data recovery requirements with field office operations personnel.


* Document and maintain field office specific disaster recovery plans, validation, and test documentation.


* Work with internal customers to provide system solutions


* Work with regional and global engineering teams for site specific IT infrastructure support.


* Liaise with Intertek's offshore global service desk and other technical teams to ensure tickets effectively transition through a centralized service desk application (ServiceNow).


* Ensure adherence to company IT standards for systems, participate in regular CMC audits of field office IT systems and infrastructure.


* Work with internal customers to provide system solutions


* Write effective technical documentation as assigned


* Keep abreast of current technology


* Perform other work as required

What does it take to be successful in this role?

QUALIFICATIONS AND EXPERIENCE


* Degree in Information Technology and/or the equivalent in terms of education, experience, and training


* Working knowledge of MS server operating systems


* Working knowledge of VM technology; specifically, VMWARE and Hyper V.


* Exposure to IT systems security, monitoring and configuring


* Knowledge of DNS, DHCP, Active Directory


* Knowledge of or exposure to SMS and/or other asset management tools


* Working knowledge of backup/restore solutions


* Knowledge of networking topologies and network wiring systems


* Extensive experience utilizing several operating systems


* Technical certification such as MCS or MCSE preferred


* Experience with cloud management & deployment services (Azure & AWS)


* Experience with Exchange Online management via PowerShell


* Experience with MS SQL server management


* Experience with MS FIM/M...