Call Center Coordinator

We are looking for a Call Center Coordinator to be the first point of contact for our customers.

In this role, you will handle incoming support calls, create and route support tickets, coordinate technical support schedules, and assist with administrative workflows that support both billable services and internal initiatives.

This role is ideal for someone who is organized, detail oriented, comfortable speaking with customers, and enjoys coordinating between teams in a fast paced, remote environment.
 

What You Will Do

• Answer incoming calls to the Amazing Charts support line and provide a professional and helpful first impression
• Create accurate support tickets based on customer concerns and route them to the appropriate support team member
• Coordinate scheduling for technical support appointments and software upgrades, including billable engagements
• Work closely with team management and Accounts Receivable to ensure billable work is properly tracked and invoiced
• Communicate clearly with customers regarding schedules, next steps, and expectations
• Maintain accurate records and documentation related to calls, tickets, and scheduled services
• Support internal projects, process improvements, and administrative initiatives as needed
• Perform other related duties as assigned
 

What We Are Looking For

• Friendly, professional, and customer focused attitude
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Ability to multitask and prioritize in a fast paced environment
• Comfortable using ticketing systems, calendars, and basic office software
• Ability to collaborate effectively with remote teams
 

Nice to Have

• Previous experience in a call center, receptionist, or coordinator role
• Familiarity with customer support ticketing systems
• Experience scheduling appointments or coordinating billable services
• Exposure to healthcare software or SaaS environments
 

Why Apply at Harris

• Fully remote work setup
• Opportunity to be part of a stable and growing organization with long term career potential
• Collaborative and supportive work culture that values teamwork and accountability
• Exposure to healthcare technology and SaaS environments
• Clear processes and structured workflows that support professional growth
 

If you enjoy being the go to person for coordination and customer communication and want to build your career in a fully remote environment, we would love to hear from you.