CDC INFO, Trainer I (remote, temporary)

Description & Requirements

MAXIMUS is currently recruiting for a Trainer to support our Centers for Disease Control and Prevention (CDC-INFO) program.

The Trainer is responsible for delivering contact center training within the project.

The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management.

This position is highly visible to the client (CDC).

Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.



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* This is a temporary position, projected to last approximately 6 months



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* The hours of operation are Monday - Friday 8:00 AM - 4:30 PM EST



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* Must be available to work occasional weekends and holidays, as business needs require



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* Must reside and work within the continental United States

Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.

- Two (2) years of progressively responsible production/call center experience preferred.

- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.

- High level of initiative and enthusiasm about training and employee development.

- Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence.

- Professional and positive demeanor and attitude.

- Project management, leadership, problem solving and organizational skills desired.

- Facilitation, presentation and public speaking skills.

- Adapts well to frequent change.

- Ability to work independently.

- PC Proficiency, especially MS products (Word, Excel, Project, PowerPoint, & Access).

- This position requires all work to be performed within the Continental US.



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*This position requires you to use your own device - personal computer or laptop.

Tablets, iPads, and Chromebooks are not permitted.

Home Office Requirements:

- Must provide your own device/equipment: Computer or Laptop required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitt...