Regional Director (Wales, Central & South)

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

To lead every aspect of Maximus' delivery operations in a defined geography in order to grow presence, value and impact.

Key Relationships

Internal

• Operations Leadership Team

• Country Leadership Team

• Head of service in central operations and central service teams

• On occasions, representatives from Maximus USA

External

• Key client relationships, including at senior levels

• Key stakeholders, including Commissioners, politicians, and government officials

• Senior leaders in other service provider/partners

• PR/External affairs organisations

Accountabilities

Financial - Overall operational P&L responsibility for multi-contract geographic business unit operating multiple contracts delivering target £150+m revenue annually

Performance - ensuring delivery of high quality services and outcomes for customers and exceed client expectations in contracted service delivery

People - Provide inspirational and effective people leadership to regional delivery team, achieving high colleague engagement scores, supporting maximisation of talent

Clients - Hold key senior client relationships to ensure high client satisfaction and draws in Account Management capability as required to support organic growth

Transformation - Provide vision and drive to support the business transformation agenda, modernising service delivery to improve performance, customer satisfaction and profitability

Growth - Act as the Maximus senior leader for interface with key regional stakeholders and customers (eg; devolved administrations, combined authorities, integrated care boards, etc) to support year on year growth, in partnership with the Maximus Growth team

Reputation - ensures the integrity and reputation of Maximus as a trusted delivery partner

Preferred Skills & Qualifications

Essential

• 5+ years operating in a senior leadership capacity (ie; Director level role)

• Degree educated (preferably Masters), exceptionally strong on business acumen with excellent written and oral communication skills

• Commercial experience - Proven ability of winning and running high value, high performing, high quality, commercially sustainable contracts

• Demonstrable experience of successfully leading a multi-contract portfolio through geographically dispersed teams and for multiple concurrent clients

Desirable

• Sector experience

• Digitally literate with an interest and knowledge of utilisation of emerging technologies

Individual Competencies

• Leading people - Inspiration...