Customer Service Supervisor

Your Job

Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location.

As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives.

This role is critical in driving market-leading customer satisfaction and delivering excellent service experience by streamlining scalable processes and tools.

The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer-facing teams and site operations.

Our Team

You will be part of a dynamic team that embodies the Principle-Based Management (PBM) philosophy - focusing on humility, respect, and accountability.

Our team values open communication, constructive challenge, and shared knowledge to drive superior outcomes and long-term value for customers and the company.

What You Will Do


* Lead, mentor, and develop a high-performing team of Customer Service Representatives.


* Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation.


* Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency.


* Ensure accurate and timely order verification, entry, acknowledgement, and status updates.


* Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations.


* Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology.


* Engage proactively with internal and external stakeholders-including customers, site operations, finance, and sales-to gather insights, resolve issues, and promote best practices.


* Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment.


* Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency.


* Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities.

Who You Are (Basic Qualifications)


* 3+ years of customer service experience


* 2+ years in a leadership role, preferably in manufacturing or production environments.


* Experience with customer order management systems (SAP) and Microsoft Office Suite.

What Will Put You Ahead


* Bachelor's degree in Business Administration, Supply Chain, or related field.


* Experience with digitizing customer service interactions and standardizing processes.

This position does not qualify for VISA Sponsorship.

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