Client Service Officer I

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank and a leader in wealth, lending, and deposit solutions.

We provide a broad range of sought-after products and services designed to help our clients establish, maintain, and grow their legacy through an innovative approach to private banking.

What makes Peapack Private different from our competition? As an institution with over 100 years of history, we have always believed in putting the well-being and needs of our employees and clients first.

We are proud to be recognized by American Banker for the eighth consecutive year as one of the nation's "Best Banks to Work For." Our secret sauce, in a word, is our culture .

We value a diverse, equitable, inclusive, and safe workplace.

Our one-team culture goes to great lengths to show all employees that they are valued members of the organization.

We treat one another like family and communicate across the Bank in a transparent and frequent manner, respect and consider feedback from all levels, and operate with a philosophy grounded in hospitality and genuine human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador sub-committees (focused on Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness), to participating in community service activities through our Volunteerism outreach, to joining LIFT (Leading Inspiring Females Together), a committee focused on enriching the lives of women.

Simply put, our culture is amazing.

Position Summary

The Client Service Officer I provides Wealth Advisors, Trust Officers, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues.

Participates in client onboarding and manages the day-to-day, ongoing service of client relationships.

The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients.

Responsibilities

Client Service: Accurate and timely processing of trust distributions, account transfers, account maintenance (i.e., address and beneficiary changes), client gift requests and money movement transactions (deposits & withdrawals).

Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.

On-Boarding: Responsible for funding new accounts, which includes asset collection and verification of cost basis and acquisition information.

CRM Data Maintenance: Maintain all client data in the CRM, ensuring accuracy and consistency.

Administrative/Compliance: Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processi...