Community Relations Director

Community Relations Director

Status: Full-Time

Location: Ovation Heartwood Preserve - 470 Maxwell Plaza, Omaha, NE 68154

Apply online at TeamAvamere.com

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents.

Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them.

They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community.

They will encourage and support teamwork and create memorable moments for our residents.

Responsibilities:


* Responsible for receiving and tracking all community relations data such as inquiries, tours, deposits, special events, advertising, etc.


* Responsible for weekly reports that track all referrals, inquiries, tours, deposits, and referral sources


* Responsible for all move-in paperwork including review of paperwork done


* Responsible for handling all incoming and outgoing sales and marketing calls, giving tours and handling the move-in process according to company policy


* Responsible for implementation and continuous training of a backup tour team


* Make person-to-person calls outside the property to legal and medical professionals, senior organizations, hospital discharge planners and other community contacts


* Comply with all state and federal requirements for resident move-ins


* Conduct evaluations whenever necessary either independently or in conjunction with an appropriate colleague to insure appropriate residential location of each potential resident and their individual needs


* Alert appropriate department managers and property team of projected move-ins, tours and discharges.

Responsible to communicate and to verify that the apartment is ready for the move-in timely


* Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins and move outs


* Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations.

Communicate special needs of new residents to staff to ensure an efficient move-in.

Communicate move-in decisions in a timely manner


* Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork, and coordination of collections of pre-pay for residents.

Obtain appropriate financial information prior to admission


* Provide assistance with new employee orientation on the role of the CRD


* Maintain Network Flow analysis reports


* Maintain and implement monthly marketing plans


* Maintain CRM program for mai...