Client Service Manager - Vice President

At J.P.

Morgan (JPM), we are committed to delivering exceptional client service.

As a Client Service Manager - VP in Securities Services, you will have the opportunity to build strong relationships with our clients and ensure their satisfaction with our services.

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of clients.

You will have ultimate ownership for client satisfaction with JPM, pulling together the internal teams and resources required to successfully service your book of business and drive client satisfaction.

Job responsibilities


* Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.


* Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.


* Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.


* Drive reduction of billing errors and carry costs.


* Provide strong oversight and manage to completion all global initiatives handled by the team.


* Lead, mentor, and develop the team.

Required qualifications, capabilities, and skills


* Bachelor's degree.


* At least eight years of experience working at a financial services organization focused on servicing institutional clients.


* Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.


* Three to five years of direct people management.


* Strong communication, presentation, and project management skills.


* Effective problem solving and decision-making skills.


* Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.

Preferred qualifications, capabilities, and skills


* Drive for continuous improvement.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup child...