Sales Territory Manager

Role Purpose: 

Drive sales growth within an assigned territory by acquiring new customers, developing existing accounts, and supporting DHL’s market leadership.

Key Responsibilities:

Customer & Territory Management


* Represent DHL professionally and deliver a strong customer experience.


* Develop and maintain relationships with customers across your territory.


* Handle customer inquiries and coordinate with internal teams when support is needed.


* Manage a customer portfolio and drive revenue growth across all DHL services.

Sales Development


* Build and maintain a pipeline of prospects and secure new business opportunities.


* Prepare customer agreements and ensure pricing and profitability guidelines are met.


* Review customer performance regularly and take corrective actions when needed.


* Execute a structured call cycle and territory plan to meet sales and productivity targets.

Performance & Issue Resolution


* Monitor customer satisfaction and address service concerns quickly.


* Ensure accurate customer information is updated in sales systems.


* Support retention by taking ownership of problems that may put business at risk.

Qualifications


* Bachelor’s degree.


* 3–5 years of field sales experience.


* Strong selling, negotiation, and communication skills.


* Ability to work under pressure and manage time effectively.


* Customer-focused, target-driven, and commercially aware.


* Experience in logistics/express industry is an advantage.