Strategic Account Manager

Job Details

POSITION PURPOSE

The Strategic Account Manager – Industrial Refrigeration, is responsible for driving sales and account growth for assigned accounts.  They will identify, establish and strengthen relationships with strategic accounts.

They will drive sales initiatives by collaborating with leaders in all areas of the organization, including Engineering, Manufacturing, Finance, and Marketing.

PRINCIPAL ACCOUNTABILITIES


* Meet sales, order pipeline, market activities, and price objectives for units and parts.


* Respond to product selection, pricing, lead-time, and technical documentation inquiries through verbal and written communications.


* Identify new business opportunities with industrial refrigeration contractors and end users.


* Strengthen relationships and foster collaboration with assigned accounts.


* Serve as primary contact and customer advocate to navigate internal processes.


* Measure and report account performance metrics.


* Coordinate with Manufacturing and Engineering to help achieve the sales plan.

NATURE AND SCOPE

This position reports to the Market Leader - Refrigeration.

They will regularly interact with the General Manager North America Markets and their direct reports.  They will occasionally interact with Global Vice President and Head of Americas and their direct reports.

QUALIFICATIONS


* Bachelor’s Degree in Engineering, or equivalent experience


* Minimum 10 years of business development and strategic account management experience in the refrigeration, or related, industry with proven sales and margin growth


* Working knowledge of industrial refrigeration systems; evaporative condensing experience helpful.


* Strong executive communication, strategic execution, consensus building with internal associates and independent sales representatives, and comfort operating in ambiguous, fast‑paced environments

COMPETENCIES


* Strategic execution and results orientation to support them.


* High sense of urgency.


* Deep product and market knowledge with ability to translate technical details into customer value.


* Leadership, influence, and cross functional collaboration.


* Creative, pragmatic problem solving; methodical and detail oriented.


* Applies appropriate analysis to achieve business objectives.


* Proficiency with Excel and PowerPoint; comfortable with social media; SAP CX experience helpful.


* High integrity, strong interpersonal skills, and team building orientation.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions include those of a normal office environment.

This position requires occasional lifting of up to 10 lbs, and travel of up to 50% of...