Services Sales Manager

Mission:

You will lead and develop new accounts and maintain the ongoing customer relationships with all external stakeholders by ensuring high retention rate on BMS c/w BA & PME c/w PA system digital subscription services and brand loyalty.

You will adopt and utilise an account plan for customer base, promoting collaboration with other team offerings and ensuring stratgic growth and deployment.

You will work closely with customers to ensure that they are satisfied with the holistic EcoStruxure services and to improve upon areas of dissatisfaction, always seeking business opportunities to promote the business growth.

You will be an active member of the Services Management team , driving best practices, margin improvement initiatives, migration to digital connected services , transition of leagcy installed base , customer development, development and new new contracts.

Responsibilities:


* In Conjunction with support teams drive the contract base owned to digital / connected service plans - ensuring promotion of change initiatives and the drive of service led Transitions of legacy installed base


* Convert orders into revenue to meet financial forecast, maximise scope variations and profitability.

Customer focus to reignite contracts with Lost and dormant accounts


* Deliver Service excellence to our end-user base and throughout the contractual chain (FM's, contractors ,consultants, etc.)


* Ensure compliance with our quality process and drive continuous improvements


* Identify Energy Management Services opportunities, by understanding the customer requirement, articulating the architecture, concept and solutioning for current & new installed base


* Nurture and develop the customer relationship to help them extract the maximum value and their desired outcomes from Schneider Electric digital services Building Advisor (BA) & Power Advisor (PA) portfolio through each of the lifecycle stages of adopt, expand, and renew


* Advise and develop customer vision, clearly define desired business outcomes, and create a success plan


* Ensure cash collection and achivement of targets in collaboration with the debt management team


* Motivate the team of service engineers to ensure professional development.

Ensure the team is always engaged and lead OneVoice action plans


* Support in building the customer base to be managed by the Field Service team - define customer commercal contact points and develop a Service account plan aimed at growing business.


* Look for increased minor work package opportunities through transition, upgrade and migration of installed base implementing the most effective, safety compliant and customer compliant delievery model.

Skills & Experience:


* HND/HNC, degree in engineering discipline or equivalent professional experience


* 5+ years of experience in BMS or equivalent industry - strong sales record in a consultative business


* Customer Commercial interaction ex...