Stock Administrator

The Opportunity

The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients.

This is a fantastic opportunity to join a new store and be part of the store opening process.

As a Stock Administrator, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the overall client experience in a fast-paced, luxury environment.

The Stock Administrator is responsible for ensuring optimal management of stock, enabling the sales team to offer the best service to clients.

They will support the sales team and be responsible for product flow and stock accuracy in MSA and CEGID.

They will maintain the Back of House, ensuring it is well-organised and in strict compliance with the Group procedures.

Key Responsibilities:

• Maintain an accurate and organised store inventory
• Pack and unpack merchandise
• Manage all incoming and outgoing stock transfers and stock validation
• Assist in organisation and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Store Operations Manager.
• Assist in processing all incoming and outgoing shipments within business day they are generated
• Ensure all items have the correct price tags
• Assist in processing, recording, maintaining and following-up on all reservations and after-sales service

Stock Management

• Ensure that stock areas are kept safe, clean and tidy at all times
• Ensure all goods are security tagged, ticketed, handled and stored with accuracy and care
• Management of the reception of merchandise, validation in the system, labelling of products and its corresponding placement
• Follow-up with ambassadors of each métier of the stage and reception of the corresponding products
• Labelling and control of product returns, after confirmation with CEGID alerts
• Assist with the validation of local and international shipments
• Liaise with warehouse for incoming deliveries and shipments
• Uphold accurate knowledge and whereabouts of Boutique stock
• Ensure stock is stored appropriately, securely and easily accessible by staff
• Effective organisation of store stock, ensuring the optimal location of the product
• Support the sales team by providing information on stock searches (including WWS), repairs and transfers.
• Daily follow up on negative stock, correcting where possible.

Shopfloor

• Provide assistance on the sales floor when necessary (bringing products to sales team, putting stock back to its respective area, packaging, answering phone requests from other Boutiques, checking stock for clients)
• Assist sales team when replenishing stock on shop floor

Administrative and Reporting Tasks
• Internal control: monitoring of CEGID alerts (manual movements, negative stocks, discounts, etc.)
• Administration of all exports, following the procedure established by the Group and informing the corresponding sa...