Senior Sales Associate - Chatswood Chase

The Opportunity

The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients.

This is a fantastic opportunity to join a new store and be part of the store opening process.

As a Senior Sales Associate, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

The role of the Senior Sales Associate is to provide support to the retail team by acting as a go-to representative for the retail sales associates.

The Senior Sales Associate will support and coach the team to enhance customer engagement and sales efficiency.

They will develop and maintain strong relationships with key clients and stakeholders.

The Senior Sales Associate will play an essential role in the Boutiques day to day operations and sales activities.

Their responsibilities will extend beyond that of a Sales Associate, as they will use their experience and well-honed sales skills and experience to service clients at an exceptional level.

Main Objective

• Optimise sales through the performance of the highest standard of client experience, product knowledge and operational duties.
• Acquire product knowledge and use it to assist clients by answering questions in relation to any given object's features and benefits.
• Meet and maintain key responsibilities to assist the team in achieving overall business goals.
• Responsible for the contribution of all daily store operations.

Client Experience

• Provide exceptional client experience to all clients using the sales and service ambassador guidelines.
• Motivate and drive the sales team to engage in up-selling, cross-selling and multiple selling for all product categories.
• Share product knowledge and experience with other Sales Associates.
• Supports the team to handle complex client service issues, i.e.

dissatisfied clients, exchanges & returns, after-sales etc, as required.
• Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including, but not limited to client book, follow up calls, appointments etc.
• Lead by example by utilising elegant and professional dialogue with clients and team members.

Boutique Operations

• Experience and knowledgeable of Cegid, including but not limited to, till closing.
• Understands, demonstrates and able to navigate tools and programs including but not limited to the Hpad, HermeSphere, HCare, and Microsoft Suite.

Metier Ambassadorship

• Lead by example by playing an active role on the boutique floor: new product trainings, Sales & Service briefs, Metier hand rituals etc
• Provide regular business updates, including current sales trends to leader, as required.
• Ensure proper visual merchandising standards are met and maintained as set forth by the Visual Merchandising guidelines.

Personal Presentation and Team work:

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