Sales and Service Support Administrator

The Opportunity
This role encompasses all administration activities of the day-to-day running of the boutique; focusing on administration duties, after sales, organisation of back-office, cashing & banking procedures for the boutique.

Supports the back of house administration functions to ensure the sales team are able to operate at optimal efficiency.

Customer service and Sales Support


* Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail


* Daily management of the store email account, directing information where required within the organisation


* Management and follow-up of customer requests whilst performing daily review of customer requests to be processed.


* Follow up of client request with stock team.


* Contact and inform the clients of the outcome of the search and the subsequent reception of the product in store.


* Perform daily checks of the Aftersales items and in Store Collection in the boutique.


* Maintain customer request lists from data provided by sales team, and cross check fulfilment via delivery processing with stock team


* Support the Back of House team to ensure accurate labeling, neat arrangement and tidiness of the Back of House and cashier areas.

SAV/After Sales Service


* Responsible for the management of Aftersales organisation, record keeping and aftersales stock management in the boutique.


* Manage client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales service


* Review completed forms and SAV operations records in HermesCare


* Liaise and coordinate with related departments on any SAV related issues


* Review and update related information for easy reference

Store Administration


* Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.
Assist in the management of staff uniforms (allocations, fittings, order, remittance, alterations and spare uniforms)


* Order office stationery, corporate stationery, and items need in the boutique


* Ordering banking books & cash bags and other relevant stationary


* Ensure all First Aid boxes are replenished and audited twice a year

Team Administration


* Internal communication: disseminate emails to all relevant staff instore, designate all calls to the relevant sales associate to ensure all queries are addressed in a timely manner

Management of Reservations and Available Orders


* Perform regular checks of reservations & available orders, by reviewing the corresponding recap in the system, and by checking the Customer collection areas.


* Monitor reservations and expired reservations, informing the sales associates in charge of the corresponding reservations.

Reporting


* Completing maintenance logs for Operations department


* Collating reports for incidents and oper...