Sales Associate - Chatswood Chase

The Opportunity

The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients.

This is a fantastic opportunity to join a new store and be part of the store opening process.

As a Sales Associate, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

Client Experience:


* Provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client at Hermès.


* Develop and strengthen meaningful relationships with current and potential clients.


* Handle complex client experience concerns and issues.


* Facilitate sales and participate in up-selling, cross-selling and multiple selling for all product categories.

Métier Ambassadorship:


* Proactively sharing key information about the métier and its performance.


* Training and sharing on new product launches, particularly for new joiners.


* Sharing and being an expert on care and aftersales for assigned métier.

Boutique Operations:


* Assist in maintaining the store environment, image of the House and be involved in Boutique related activities.


* Demonstrate the ability to accurately navigate Hermès tools, systems and programs.


* Make decisions aligned with the Hermès operating standards and values in a collaborative manner, with the support of the Boutique leadership team.


* Develop a thorough knowledge of the operational controls, stock handling and inventory management systems to ensure smooth product flow.

About You

To be successful in this role you will demonstrate:


* Availability to work within a 7-day roster including weekends.


* A strong background in customer service and/or sales.

Experience in a luxury environment is advantageous.


* A team player attitude and the ability to embody the values of the Hermès Maison.


* Excellent relationship development skills with impeccable interpersonal and communication skills.


* Display a high standard of presentation and grooming.


* A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.


* A positive, proactive, efficient and client focused attitude.


* A strong sense of time management with the ability to multi-task, organise and prioritise.


* The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.


* The ability to work independently while balancing collaboration with a team.

Application

In your cover letter, please answer the following questions:


* What is your motivation to apply for Hermès?


* What do you know about Hermès?


* If you were an Hermès piece, what would you be and why?

Eligibility

To be an eligible candidate for this position, we kindly ...