Mortgage Loan Servicing Specialist

Thank you for your interest in a career with Centra.  A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities.  Centra was established in 1940 and is headquartered in Columbus, Indiana.  Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States.  Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC.  Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family.  Credit Unions are Not for Profit, Not for Charity, But for Service.  If these are the things that matter to you then please read on, we look forward to hearing from you. 

Centra Credit Union has an exciting opportunity for a full-time Mortgage Loan Servicing Specialist in Columbus, IN. This position is responsible for maintaining the mortgage file from the time the loan shows on the funded report until it is paid in full and released or turned over to Account Recovery

The minimum starting wage for this opportunity is $23.70 per hour.         

Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested.

Reasonable accommodations may be made to enable individuals with disabilities to perform.


* Manages import loans from appropriate system.  Complete any missing fields that did not get filled during the import.


* Communicates with Members, Team Members, vendors, insurance companies, Treasures office, Recorder’s office for request or assistance related to mortgage loans.

These requests are of a wide variety daily:  payment reversals, payoff request, escrow analysis questions, Private Mortgage Insurance (PMI) removal, add or remove escrow, insurance damage claim checks/process, funds in unapplied, payment posted incorrectly, partial release, recast, rate modification, mortgage deferral, and rerun escrow analysis.


* Works with vendors, insurance companies, Treasurer’s Office and Members to ensure all items related to escrow (tax and insurance) are paid promptly.

Escrow analysis research is done prior to running the escrow analysis and surplus checks are processed timely. 


* Creates statements, Adjustable-Rate Mortgage (ARM) notices, construction interest statements, and annual interest statements.


* Submits monthly closings list to third-party auditor, sending the files selected for audit.  Preparing and logging audits for Freddie Mac, Federal Home Loan Bank (FHLB), PMI companies, and third-party auditors, internal and external auditors.  Ensuring Mortgage Electronic Registrat...