Chief Technology Officer

Position Summary

The Chief Technology Officer (CTO) reports into the CEO and serves as a key member of the executive leadership team, responsible for the strategic direction, implementation, and oversight of all technology functions across the organization.

This role ensures the delivery of reliable, secure, and innovative technology services to support Penn-Mar’s mission of supporting people with intellectual and developmental disabilities (IDD) to live courageously in pursuit of their best life. 

Key Responsibilities

Strategic Planning & Leadership


* Develop and execute a comprehensive technology strategy and supporting roadmap aligned with organizational goals and the evolving needs of the IDD field.


* Collaborate with executive leadership to integrate technology into organizational planning, budgeting, and service delivery.


* Serve as a key advisor to executive leadership on emerging technologies, digital transformation, and risk mitigation.


* Monitor emerging technologies and trends in the IDD field to inform innovation and continuous improvement.


* Represent the organization in state, regional, and national forums related to technology in human services.

Technology Services & Support


* Oversee the management of traditional IT infrastructure and services including applications, data systems, security, telecommunications, and service desk operations.



* Ensure reliable, secure, and scalable systems are in place to support day-to-day operations and remote/hybrid work environments.


* Create and implement appropriate Information Technology policies, protocols and standards.



* Ensure compliance and robust data protection and cybersecurity measures, including HIPAA compliance (PHI) and data privacy (PII) across all systems and platforms.


* Direct the design, deployment, and maintenance of enterprise systems including support management, HRIS, finance, and constituent management.


* Lead vendor selection, contract negotiations, and performance management for technology-related solutions and services.

Technology First Initiatives


* Drive the adoption of assistive technologies that promote independence, safety, and community integration for individuals with IDD


* Champion the integration of enabling technologies, such as remote supports, smart home automation, and assistive devices, into service models.


* Collaborate with program leadership to identify opportunities for technology to enhance independence, safety, and quality of life for individuals supported.


* Evaluate and implement innovative solutions that promote person-centered practices and digital inclusion.

Data Governance & Analytics


* Foster a data-driven culture and improve data literacy throughout the organization.


* Promote the use of data analytics to inform decision-making, measure outcomes, and improve service delivery.


* Establish data governance policies and practices to ensure data...