Customer Service Representative

JOB DESCRIPTION

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines.

We're looking for Customer Service Professionals in O'Fallon, MO office.

This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve!

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc.

Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.

Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!

Job Responsibilities:


* Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage


* Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment


* Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller


* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)


* Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries


* Maintain established levels of productivity, service, and quality standards within a fast-paced call center


* Works collaboratively with team members, and business partners to provide a quality experience for our agents


* Responsible for cross selling coverage to round out accounts


* Work overtime as needed


* Complete additional tasks and other projects/duties as assigned


* Shift: 8:00am - 4:30pm CST


* All team members are eligible for annual merit increase, bonus opportunities and employee recognition awards

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local op...