Professional Services & Technical Sales, APAC

i2 Group, a Harris Computer company, is hiring for Professional Services & Technical Sales Specialist.

This permanent and will be performed on a remote basis, but the role will involve regular travel to customer sites and corporate events, both within Australia and internationally, as required by project and business needs.

As a Product Specialist, this professional will review, examine, and promote the current product features and its ability to support the strategic targets of the business.

This may also include coordinating and supporting clients throughout the software implementation process.

They will possess excellent organizational, communication, and interpersonal skills.

There may be some travel required for the role.

About the Role

You’ll join i2’s Professional Services team, working directly with clients or alongside partners to deploy, configure and optimise i2 intelligence analysis platforms across the full product lifecycle—from architectural design and implementation planning to training handover and long-term optimisation.

You’ll bring deep domain and technical expertise to every stage of deployment, acting as a trusted extension of the client team to deliver impactful solutions, drive adoption and enable analysts to extract meaningful intelligence from complex datasets.

Key Responsibilities

Solution Architecture & Implementation


* Collaborate with clients to design bespoke implementation strategies, including planning, deployment, upgrades, data migrations, and performance tuning.

Platform Customisation & Integration


* Configure and extend core products (Analyst’s Notebook, iBase, Analysis Hub/Studio, TextChart) to align with organisational workflows.


* Integrate i2 platforms with existing systems using standard integration patterns.

Client Engagement & Requirements Management


* Gather and document business requirements and translate them into functional configurations and technical designs.


* Communicate progress, risks, and outcomes clearly to client stakeholders.


* Occasionally field support or operational calls as needed until full global coverage is established, ensuring continuity of service for clients.

Performance Review & System Optimisation


* Conduct system health checks, refine platform performance, recommend improvements, and guide clients on enhancing analyst workflows and system maturity.

Knowledge Transfer & Training Support


* Deliver knowledge-transfer sessions, best-practice training and demonstrations.


* Support internal training teams or provide direct upskilling for client analysts.

Pre-Sales & Partner Enablement


* Support channel and direct sales teams with pre-sales activities such as solution scoping, technical demonstrations, proposal input, and implementation planning.


* Contribute to partner enablement by onboarding, training, and upskilling partners through workshops, technical sessions, certifications, and ongoing guidance,...