Quality Assurance and Training Manager

Description & Requirements

Maximus is currently hiring for a Quality Assurance and Training Manager to support our Kansas Eligibility Operations team.

This is a remote opportunity.

The Quality Assurance and Training Manager will will oversee quality assurance programs, manage remote training teams, and ensure compliance with contractual and regulatory standards.

In this role, the Quality Assurance and Training Manager will design and implement training strategies, monitor performance, and leverage standardized quality tools to enhance service delivery and to meet client's needs.



*This role is contingent upon contract award

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Why joining Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Design, develop and implement training curriculum and supporting materials.

- Develop training schedules based on the evaluation of the need for new staff.

- Develop and deliver training through input and communication with the client and leadership.

- Ensure that Client Service Reps are provided with updated knowledge required for the project, which includes management of changes to scope and direction.

- Communicate operating policies and procedures and ensure compliance with contractual agreement.

- Arrange staff training on a regular and ongoing basis regarding telephone protocols and project information obtained through quality assurance monitoring.

- Manage quality operations including planning, implementing, monitoring, and reporting functions.

- Manage internal and external customer expectations related to quality management, and effectively communicate corporate quality standards across the project.

- Support and improve the Quality Program and provide the leadership and direction to enhance accepted standards of quality practices, continuous improvement, and ethical considerations.

- Aggregate and analyze qual...