Director, Patient Support Services

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Position Responsibilities

The Patient Support Services solution area at TGaS Advisors addresses and informs clients’ core organizational decisions: strategy, resources, processes, organizational structure, responsibilities, metrics and how to drive continuous improvement.

The Director role includes both managerial and hands-on responsibilities:

Practice Lead & Product Development Client Benchmark Engagement and Related Projects Advisory Service Engagement with Clients Business Development / Opportunity Identification

Patient Support Services Practice Lead & Product Development



* Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub-functional area (i.e., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Manager (FRMs), etc.).


* Assist in generating new business with existing and new clients to meet annual revenue goals through introducing TGaS Solutions or identifying custom project opportunities.


* Work with the Patient Support Services team and other TGaS practices to build/evolve and innovate services and offerings that will generate improved revenue.


* Participate in TGaS planning exercises and reports to senior leadership.


* Accountable for the service quality levels across supported Patient Support Services clients.


* Assist in generating thought leadership that can be used in “value-forward selling,” white papers, and PR.


* Capture key insights and data from the advisory services and review for implementation in the benchmark services.


* Evolve new deliverable formats to increase the value TGaS brings to the network and to individual clients.

Client Benchmark Engagements and Related Projects 



* Co-lead/support Patient Support Services projects, benchmarks, and projects at client sites, including in-depth interviews with senior leadership, executives, and stakeholders.


* Capture client-related quantitative and qualitative client information for TGaS’ database and analysis.


* Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organization’s current or evolving/future needs.

Advisory Services Engagement with Clients



* Provide strategic oversight and coordinate cross-functional activities, ensuring full accountability for the successful execution and delivery of project initiatives.


* Ensure TGaS provides optimal value to clients from contracted Advisory Services; Virtual-How Network surveys (VHows), Client Summits, Landscapes, and ad hoc questions.


* Proactively produce a timely flow of high quality, valuable client delivera...