Hospital Billing Follow-Up Specialist - Temporary

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Department:
Patient Financial Services

Job Title: Temporary Hospital Billing Follow-Up Specialist
Department: Patient Financial Services
Reports To: Patient Financial Services Billing Manager
Employment Type: Temporary / Contract (6 months)

Position Summary

The Temporary Hospital Billing Follow-Up Specialist is responsible for supporting Patient Financial Services by reviewing outstanding claims, performing timely follow-up with payers, correcting claim errors, and ensuring accurate and prompt reimbursement.

This temporary role assists in reducing aging accounts receivable and supports workflow backlogs.

Key Responsibilities
1.

Claims Follow-Up


* Review assigned aging accounts and identify claims requiring follow-up.


* Contact insurance payers (commercial, Medicare, Medicaid, Managed Care, etc.) via phone, portals, and written correspondence.


* Document payer responses and next steps accurately within the billing system.

2.

Claims Resolution & Corrections


* Correct and resubmit denied or rejected claims as needed.


* Research missing information, obtain medical records, or request coding updates when necessary.


* Resolve billing discrepancies and ensure claims meet payer requirements, which could include the handling of provider disputes.

3.

Account Documentation


* Maintain detailed notes of all actions taken in the patient account record.


* Update account statuses and escalate complex issues to Management.

4.

Internal Communication


* Communicate with internal departments (coding, registration, medical records) to resolve claim-related issues.


* Notify Management of any payer trending issues or concerns.

5.

Productivity & Compliance


* Meet daily/weekly productivity and quality standards.


* Follow HIPAA, hospital policies, and billing compliance guidelines.

Qualifications

Required:


* High school diploma or equivalent.


* Experience in medical office billing or hospital revenue cycle, and familiar with insurance follow-up (typically 3+ year).


* Knowledge of CPT, ICD-10, HCPCS codes, and standard billing concepts.


* Ability to work with billing software/EMR systems.


* Strong communication and problem-solving skills.

Preferred:


* Experience with Medicare/Medicaid and Commercial payer plans and portals.


* Previous hospital billing or A/R follow-up experience.


* Understanding of denial management workflows.


* Meditech experience.

Skills & Competencies


* Attention to detail and accuracy


* Ability to manage multiple accounts and meet deadlines


* Strong communicative mindset


* Analytical thinking and ability to interpret payer remittances


* Proficiency with spreadsheets and billing platforms

Work Environment


* Office or remote (depending on expertise of work...