Software Engineer III - SRE/Production Support

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the Payments Technology group, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products in a secure, stable, and scalable manner.

Your responsibilities include implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firm's business objectives.

Job responsibilities



* Execute monthly or quarterly deployments, ensuring smooth and efficient implementation of updates and changes.


* Perform Product Lifecycle Management (PLM) and Service Request (SR) activities to maintain system stability and performance.


* Support daily production issues by conducting Root Cause Analysis (RCA) for core and code-related problems.


* Collaborate with Operations and other relevant teams to address and resolve breaks in debit or credit processes.


* Be able to understand and troubleshoot code written in Java and Spring-boot framework


* Utilize AWS services and tools to enhance system performance and reliability.


* Monitor and manage incident queues to ensure timely resolution and adherence to service level agreements (SLAs).


* Maintain incident hygiene by ensuring accurate documentation, categorization, and prioritization of incidents.


* Conduct post-incident reviews to identify improvement opportunities and prevent recurrence.


* Apply database querying skills using SQL to analyze and resolve data-related issues.


* Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills



* Formal training or certification on software engineering concepts and 3+ years applied experience


* Hands-on practical experience in system maintenance, application support, and operational stability.


* Proficiency in Java and Python programming languages, with strong debugging skills.


* Experience in managing deployments and performing RCA in a large corporate environment.


* Knowledge of AWS services and cloud-based solutions.


* Proficiency in database querying using SQL.


* Exposure to agile methodologies and practices, including CI/CD, application resiliency, and security.


* Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

Preferred qualifications, capabilities, and skills



* Having exposure to high-volume, low-latency data processing system


* Ability to understand the nuances of REST API, MQ, Kafka, Gemfire, Oracle etc.


* Familiarity with modern front-end technologies


* Exposure to cloud technologies

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's...