Team Leader - Chatswood Chase

The Opportunity

The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients.

This is a fantastic opportunity to join a new store and be part of the store opening process.

As a Team Leader, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

The Team Leader is responsible for supporting the daily store operations and supervising the sales floor team to deliver exceptional services, to drive results and to ensure operational excellence of the boutique.

As a Team Leader you will provide guidance and support to your team while ensuring effective communication at all times.

Main Objective:

• Through management of a Sales Team, optimise sales through the performance of the highest standard of client experience, product knowledge and operational duties.
• To meet and maintain key responsibilities to assist Store Manager in achieving overall business goals.
• To support and assist the Store Manager with team leadership and various retail store operations to ensure an effective and efficient store.
• To lead and act as a role model to the Team, including coaching and developing skills and competencies.

Always showing initiative and proactiveness.

Client Experience:

• Provide exceptional client experience every day to every client using the Sales and Service Ambassador guidelines.
• Motivate and drive the sales team to engage in up-selling, cross-selling and multiple selling for all product categories.
• Ensure that the team possess the necessary skills to handle complex customer service issues, i.e.

dissatisfied clients, exchanges & returns, after-sales etc
• Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including, but not limited to client book, follow up calls, appointments etc
• Empower the team to gather information to make decisions to provide the best client experience to all clients.
• Lead by example to use elegant and professional dialogue with clients and team.

Boutique Operations:

• Assume decision-making responsibilities in the absence of the Store Manager in accordance to Hermès Australia operating standards and guidelines.
• With other Team Leaders; lead by example to ensure daily operations and functions are carried out in line with company policies and procedures.
• Identify and implement plans to deliver efficiencies and productivity improvements in all areas of divisional operations.
• Experience and knowledgeable of all aspects of Cegid, including but not limited to running reports, banking, correcting errors, able to identify and resolve issues.
• Understand, demonstrate and able to navigate tools and programs including and not limited to the Hpad, HermeSphere, HCare, and upcoming projects to extract relevant data to support the team.
• Perfo...