IT Support Technician

The IT Support Technician role is to ensure proper computer operation so that the users can accomplish business tasks for Bumper to Bumper Auto Parts.

Answering customer questions and assists in resolving customer problems.

Must be able to manage multiple tasks and demands at the same time in an environment that is fast paced and moderately stressful at times.

Problem resolution may include the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level.

Check us out at btbautoparts.com and apply today! 

Today, Replacement Parts, Inc.

and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc.

(PWI).

We employ over 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business.

In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.
1.

Ensure that end users are receiving the appropriate assistance; receiving, prioritizing, documenting, and actively resolving end user help requests
2.

Delivering support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives
3.

Following all procedures related to the identification, prioritization, resolution and follow up of end user help requests, including the monitoring, tracking, and coordination of help desk functions; and troubleshooting applications and software for all internal customers, such as operations, development, and other business units
4.

Problem resolution or support may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
5.

Perform other incidental and related duties as required or assigned.

Our Benefits (all benefits are based on eligibility and subject to change)


* 401(k) employer matching


* Company Paid Vacation, Holidays, and Sick Days


* Medical, Dental, and Vision


* Company Paid Basic Life Insurance & Long Term Disability


* Short Term Disability


* Flexible Spending Accounts


* Additional Supplemental Life Insurance


* Accident Insurance


* Hospital Indemnity


* Employee Assistance Program


* Employee Purchase Discounts


* Scholarship Program


* Earning Incentives and Bonuses

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Use of Technology - Demonstrates required skills; adapts to new technologies; trou...