PM Assistant Executive Housekeeper InterContinental Hotel and Conference Center

The PM Assistant Executive Housekeeper is a vital leadership role responsible for maintaining the highest standards of cleanliness and service during the hotel’s busiest transition hours.

You will oversee the evening housekeeping operations, ensuring that guestrooms, public spaces, and conference facilities are pristine while leading a dedicated team to deliver the "InterContinental Life" experience.

Your day to day
People
•    Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.

Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
•    Educate and train all employees in compliance with governmental and safety regulations.

Ensure staff is properly trained and has the tools and equipment to carry out job duties
•    Promote teamwork and quality service through daily communication and coordination with other department heads
•    May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Key Responsibilities
•    Operational Leadership: Manage the full scope of the Housekeeping department during the PM shift.

This includes overseeing room attendants, housepersons, etc.
•    Quality Assurance: Conduct rigorous inspections of guestrooms, hallways, and public areas.

You must be able to walk for extended periods to ensure every corner of the property meets our luxury standards.
•    Leading by Example: We believe in "rolling up our sleeves." You must be willing and able to clean guestrooms and other duties personally when business volume requires additional support.
•    Administrative Management: Maintain basic knowledge of payroll processing and labor scheduling to ensure the department operates efficiently and within budget.
•    Guest Relations: Act as the primary point of contact for evening guest requests.

Resolve concerns with empathy and efficiency to ensure 100% guest satisfaction.
•    Inter-Departmental Collaboration: Work seamlessly with the Front Office, Maintenance, and other departments to coordinate room readiness and special requests
•    Guest Experience
•    Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
•    Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
•    Comply with special needs and requests of the guests, VIPs and repeat visitors
Financial
•    Help prepare annual departmental operating budget and financial plans.

Monitor budget and control expenses with a focus on increased productivity.
•    Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
How do I deliver this?
We genuinely care about people and we show...