Laundry Attendant

Your day to day

•Answer the telephone in an efficient, courteous manner within 3 rings.

•Provides quick courteous response to express requests.

•Ensure that the guest laundry is received with a laundry slip and with full details of guest i.e.

name, room number, signature.

•If any special guest request is there update on the board and follow up to ensure requirements met.

•Express laundry & Pressing to be delivered to guest with in the required time.

•All laundry upon receiving & delivery need to be updated in the log book.

•Responsible for charging guest laundry bill to the rooms through Micros.

•Quality of the guest garments has to be checked before delivery and if any stains which is not possible to remove has to be sent with the stain card.

•DND procedure need to follow up.

•DND and No post laundries have to be handed over to the next shift.

•Completion of the discount form/void form (if any) with manager signature must be forwarded to finance.

•Responsible for maintaining the cleanliness and condition of the laundry trolleys.

•To assist colleagues during daily peak periods

•Assists in linen inventories.

•Participate in Housekeeping meetings and make suggestions for improvements to the Laundry Supervisor

•Participates in the multi – skilling philosophy of the department

•To respond to changes in the department function as dictated by the Industry , Company and Hotel

•Carries out any other requests by the Housekeeping leaders

•Ensures that all paperwork done on each shift is completed and filed.

•Ensure all staff are using correct procedures during the course of their shift.

•Preparation of reports signed off by uniform attendant and Supervisor on shift.

•Filing of documentation is in order.

•Ensure paper communication is signed by appropriate person.

•Stock take of non uniform supplies is tracked.

•Laundry reports are correct, signed and filed.

GENERAL

•Communicate effectively with all other departments

•Ability to work a flexible roster

•Attend meetings, training sessions and any other required meeting or training session.

•Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.

•Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.

•Consistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager.

•Consistently meets productivity targets.

•Guest satisfaction ratings

•Personal presentation

•Presentation and cleanliness of pantry and storeroom.

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PERSONAL CHARACTERISTICS

Education

• Ability to speak and understand English.

• Able to read and write English

Experience

• Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel

Technical

•Good understanding of correct manual handling techniques

• Understanding of safe use of cleaning chemicals ...