Client Host

We're looking for passionate, reliable, and energetic Client Hosts to join our team at our Bond St store.

If you have a natural flair for delivering exceptional service - especially in a fast‑paced, dynamic environment - we'd love to hear from you.

We have several opportunities available, including both permanent and fixed‑term contracts.

Some roles offer an immediate start, while others begin in Spring/Summer 2026.

Key Responsibilities

At Hermès, every encounter is an opportunity to create something special.

As a Client Host, you will be the first point of contact for our clients, offering a warm, sincere welcome that reflects our values of excellence.

With warmth, professionalism and attentiveness, you will uphold exceptional standards of customer service, ensuring each client's journey begins seamlessly and aligns with the Hermès experience from the moment they arrive.

Your primary focus will be the 1st floor Metiers, where you'll support and guide clients through their visit.

During peak periods, you may also be called upon to assist with supervision on the ground floor to maintain fluidity and service consistency across the boutique.

Enhance the Flow of the Customer Journey


* Greet customers when they enter the store and give a positive first impression


* Engage with customers on the floor and introduce to the relevant team member


* Plan appointments & coordinate the agenda of the day and personally welcome customers


* Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary


* To send an email when necessary about a customer to team members, alerting them of the topic

Support in Leather Department


* Welcome customers


* Reassure customers and answer first questions


* Manage waiting time appropriately


* When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers


* Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location

Concierge


* Be curious about what happens in Mayfair and London to share with the team and customers


* Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store


* Foster relationships with concierge personnel at neighbouring key Hotels


* Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)

Refreshments


* Offer, prepare and serve refreshments/teas/coffees for customers


* Manage porcelain & glass wear orders according to needs


* Coordinate orders of refreshments/teas/coffees/napkins etc.

with the Administration Manager


* Support to prepare a light lunch for VIP customers during a private appointment

Feedback


* Identify areas of improvement and share ideas


* Share best practices to the team


* Inform management about potential customer complaints


* Inform management or team abo...