Operations Manager

Hotel Indigo Torquay is on the lookout for a dynamic Operations Manager to inspire and lead in our brand-new, highly anticipated hotel opening.

Join the excitement and become part of the Hotel Indigo family! 

Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town.

Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay’s most iconic beaches and walking trails, where nature can be truly appreciated.

Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

Hotel Indigo provides a unique and memorable experience, offering a tonic for the body, imagination, and soul, while capturing the spirit of this historic English seaside destination.

We have an exciting opportunity to join the UK&I’s first Hotel Indigo in the IHG Managed & Leased portfolio, leading and shaping a brand-new Front Office team while making a real impact on a property that is elevating local tourism and bring exciting opportunities to the community.

Relocation support is available for candidates already living in the UK with the Right to Work; we are unable to offer visa sponsorship.

As Operations Manager, you will report directly to the General Manager and will be responsible for the following (not exhaustive):


* Leading and managing the Front Office team to deliver consistently high levels of service in line with brand standards, ensuring rotas are strategically planned to meet business needs, occupancy levels and guest demand.


* Overseeing the day-to-day operational performance of the hotel, providing strong leadership, clear delegation and cross-department consistency. 


* Providing operational support and guidance to department managers by working collaboratively to ensure consistent standards, effective problem-solving and a seamless guest experience.


* Driving brand standards and service culture across the hotel through structured training and coaching, building capability in teams with little or no previous brand experience..


* Providing ongoing coaching, training, and development for the Night Manager and Front Office team, with a focus on brand behaviours, service excellence and leadership capability.


* Taking a strategic and proactive role in guest service recovery, handling complex or escalated issues in line with brand guidelines, whilst analysing feedback and trends and implementing improvements to prevent reoccurrence.


* Engaging with guests to gather meaningful feedback and insight, using this information to inform operational decisions, improve standards and support continuous improvement across departments.

We are searching for a true service superstar, someone who thrives in providing our Guests with an excellent service throughout their stay.

In addition to this, we are lookin...