Enterprise Retention Account Executive

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As an Enterprise Retention Account Executive, you will be a strategic partner to mid-market and enterprise-level organizations, focusing on renewing and upgrading existing services.

Your primary goal is to maintain and grow relationships with current clients, ensuring they continue to receive optimal value from Sparklight services.

You'll drive retention initiatives, identify upsell opportunities, and deliver measurable business outcomes through exceptional service.

Key Responsibilities


* Consultative Account Management: Engage with existing enterprise clients to understand evolving business needs and present tailored solutions that maximize value and satisfaction.


* Retention & Renewal Focus: Proactively manage contract renewals, address potential churn risks, and ensure high customer retention rates through strategic outreach and relationship-building.


* Service Upgrades & Expansion: Identify opportunities to upgrade services within the current client base, leveraging insights into client operations and industry trends.


* Quota Achievement: Consistently meet or exceed monthly retention and upsell targets through disciplined execution and strategic account planning.


* Market Intelligence: Stay informed on industry trends, competitive landscape, and emerging technologies to position Sparklight as a trusted advisor for existing clients.


* Cross-functional Collaboration: Partner with internal teams (engineering, product, support) to ensure seamless delivery, issue resolution, and ongoing client satisfaction.

Qualifications


* At least one year of B2B account management or retention experience, preferably in telecommunications, SaaS, or technology services.


* Proven ability to manage complex renewal cycles and engage senior leadership stakeholders.


* Strong understanding of enterprise business drivers and technology solutions.


* Excellent communication, negotiation, and presentation skills.


* Self-motivated, organized, and results-driven with a professional demeanor.


* Requires a valid driver's license, reliable vehicle, and a good driving record.

Core Competencies


* Committed: Values each customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to ad...