Bishop Grille Supervisor

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences.

It is the perfect location for work and play.

Be part of a group of people who are passionate about the Hospitality Industry.

When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs.

Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities:


* Monitor servers and bus person adherence to all service standards.


* Supervise service of guests, being watchful of signals from guests in need of service.


* Assist manager to establish and monitor sidework duty completion.


* Maintain bank to HEI Hotels and Resorts standards.


* Read daily communication sheets from previous shift and prepare one for the following shift.

Check floor plan for appropriate coverage including meeting LLG goals.


* Ability to take tables as needed, providing outstanding guest service.


* Check restaurant for cleanliness and set up.

Check service stands and aisle areas.

Check tables for cleanliness and proper set up.


* Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.


* Communicate daily with restaurant manager with regard to special events, house counts, etc.


* Assist restaurant manager in conducting menu classes and taste panels.


* Communicate both verbally and in writing to provide clear direction to staff.


* Comply with attendance rules and be available to work on a regular basis, including split shifts as needed.


* Perform any other job-related duties as assigned.

Qualifications and Skills:


* Ability to use point of sale.


* Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.


* Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.


* Capability to effectively listen and work with difficult guests or associates turning a problematic encounter into a positive interaction.


* Ef...