Sales & Service Supervisor

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy building relationships and providing an excellent customer service experience? Do you like to lead others? If so, then we'd like you to join our team as a Sales & Service Supervisor.

About the Role:

You will:



* Supervise a team of Inside and Outside Sales Representatives.


* Provide training and guidance to Inside and Outside Sales teams to ensure adherence to company policies and procedures.


* Work with your Profit Center Manager to establish revenue and margin targets.


* Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.


* Process Sales Orders and Bids generated through telephone sales transactions.


* Grow and retain an established customer base and develop new business using outbound telemarketing campaigns.


* Meet or exceed the Profit Center's monthly required GP targets.


* Assist customers in all aspects of their orders.



* Investigate and resolve customer problems; address pricing deductions and material returns timely and in accordance with Company policy and procedure.



* Support all Sales activities and all Profit Center activities as part of our Profit Center team.


* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.



* Successfully complete required safety and compliance training programs as assigned.


* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:



* Minimum 3+ years of experience in sales; contractor sales preferred


* Knowledge of products sold in the Profit Center

Our ideal candidate will also:



* Possess leadership qualities and be viewed as a leader.


* Have experience promoting a productive and positive team environment, and coaching staff to do their best work to achieve the highest levels of customer satisfaction.


* Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.


* Possess outstanding customer service, telephone/verbal communication, and generous listening skills.



* Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.


* Build influential relationships and trust with customers and vendors through open and interactive communication.


* Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.


* Be able to build positive working relationships and inspire teamwork with co-workers.


* Be able to learn and operate the computer related systems used to process orders.


* Be able to lea...

Hajoca Corporation Job 8956 by eQuest