Vice President, Product Manager - Payment Experiences

About the Team
The Payment Experiences platform team manages multiple products and services that enable seamless payment experiences for Chase customers.

We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative solutions that power the future of banking.

Job Summary
As a Vice President Product Manager within the Payment Experiences team, you will lead the development and delivery of key platform services within the Payment Instruction Manager (PIM) team-a central component of Chase's payments modernization journey.

You will navigate complex data environments, partner with cross-functional teams, and drive the integration of PIM capabilities into strategic initiatives across the bank.

This role requires strong technical acumen, stakeholder management, and the ability to lead multiple development teams in a fast-paced, matrixed environment.

Job Responsibilities


* Lead the development and delivery of platform services within the Payment Instruction Manager team, enabling customer and servicing-facing experiences for payment management across Chase


* Navigate Chase's complex data environment to replicate and synchronize data across legacy and target state systems, ensuring data integrity and availability for customer experiences


* Partner closely with Banking Payment APGs to align platform development with APG modernization timelines and strategic priorities


* Advocate for new data replication solutions with Technology, championing innovative approaches to support evolving Banking Payment customer needs


* Manage multiple development teams responsible for building and maintaining databases and services that power customer-facing payment experiences


* Drive integration of PIM platform capabilities into strategic initiatives across the bank, collaborating with product, technology, and business partners to deliver seamless solutions


* Oversee product backlog and roadmap, ensuring alignment with business objectives, stakeholder priorities, and modernization goals


* Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features


* Build and manage key relationships with stakeholders across Product, Technology, Operations, Servicing, Legal, and Compliance


* Champion operational excellence, including quality management, controls, and compliance with firmwide standards


* Foster a diverse and inclusive team environment, mentoring and developing product managers and engineers


* Support production issue resolution and feedback loops, ensuring continuous improvement and client satisfaction

Required Qualifications, Capabilities, and Skills


* 10+ years of experience in digital product management, financial services, technology, or project management


* Bachelor's degree required; advanced degree preferred


* Subject matter expertise in payments architecture...