Information Technology Specialist

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?JOB SUMMARY:The IT Support Specialist troubleshoots software and hardware issues, problem-solving, and providing advanced technical support to HRBH user base.Duties and Responsibilities include:


* Provide on-site technical support to users at multiple locations throughout the agency.


* Respond to customer requests for assistance related to all deployed hardware and software.


* Deploy, maintain and troubleshoot laptops and desktops in assigned locations.


* Troubleshoot all mobile equipment, including tablets and smartphones.


* Help customers with questions and issues regarding usage of industry-standard commercial off-the-shelf (COTS) software applications.


* Provide support for Video Conferencing systems and customer support for video conferences.


* Work as part of a team, sharing duties with other IT personnel throughout the company.


* Coordinate project actions with IT Management and staff, program managers, as well as vendors and technical representatives.


* Monitor IT Ticket System for user requests and needs.


* Other Duties as assigned.

Benefits:


* Health Insurance through the State Health Benefit Plan of GA


* Flexible Benefits such as dental, vision, life, critical illness, etc.


* Retirement Plan with employer matching


* 4 weeks of Paid Time Off with increase of accruals based on years of service


* 10 paid holidays


* 1 personal day


* Qualifying employer for Public Student Loan Forgiveness