Vice President_Digital Channels Strategy & Transformation

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality experiences that resonate with our customers.

As a Vice President in the Chase Digital Channels Strategy & Transformation team, you are an integral part of the team that innovates new experiences and shapes the big picture product vision.

As a core leader, you are responsible for acting as the voice of the customer and developing scalable strategies that provide customer and business value.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality experiences that exceed customer expectations.

Job responsibilities



* Develops scalable experience strategies and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the overarching product strategy


* Builds the framework and identifies how to track the product's key success metrics while measuring overall business opportunity


* Collaborates across design, analytics, technology, and other functions to provide recommendations and articulate benefits


* Leads strategic initiatives to enhance and transform digital customer experiences, identifying new business opportunities and scalable solutions


* Maintains a deep understanding of the competitive landscape and emerging trends


* Delivers executive-level communications and presentations


* Informs product roadmaps by partnering with product leaders to accelerate strategic plans


* Demonstrates strong entrepreneurial leadership, navigating a highly matrixed organization, building consensus, and influencing stakeholders to drive results

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product strategy, digital transformation, FinTech or a relevant domain area


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, and value management


* Strong analytical, problem-solving, and planning skills; able to manage multiple initiatives and synthesize insights into actionable and scalable strategies


* Deep understanding of customer experience design, digital platforms, and data-driven decision-making


* Exceptional communication, presentation, and influencing skills; adept at building relationships and driving results across all levels without direct control over resources


* High personal initiative, entrepreneurial mindset, and intellectual curiosity


* Advanced Microsoft PowerPoint and Excel skills


* Collaborative leader who always considers both the big picture and critical d...