Automotive Diagnostic Consultant Ii

Job Description

Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities

Position Summary:

An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web-based communications.

The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database.

Automotive Diagnostic Consultants need to maintain a positive, on-going relationship with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty.

Position Responsibilities - Other duties may be assigned:


* Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research.


* Contact customers to confirm that the guidance or fix provided solved the issue.


* Utilize administrative tools to input repair information into the system for future publication into the EBRS database.


* Contribute suggested repairs to ALLDATA Community and monitor forum-members' posts for accuracy and adherence to forum guidelines


* General responsibilities: Email communications, participate in meetings, committees, and other duties as assigned.


* Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives.


* Participate in software testing and any other special project or assignment as needed.

Position Requirements:


* High school diploma or equivalent


* General education, Automotive and/or Diesel technology


* Minimum 6 years of professional automotive diagnostic and repair


* Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies

Preferred but not required:


* Associate's degree or equivalent in Automotive and/or Diesel technology


* ASE L1 certification


* Shop owner/manager experience - ASE C1 Automotive Service Consultant certification


* European manufacturer-specific diagnostic and repair experience and training


* Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications

Certificates, Licenses and Registrations:


* Current ASE Master Automobile certifications (A1 - A8).

Preferred but not required:


* ASE L1 certification


* Collision repair - body, frame or paint repair experience - ASE B-series certifications

The salary range for this position is $62,900 - $105,000.

When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations.

ALLDATA values and is committed to diversity, equ...