Loan Processing Manager

Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA office. 

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside.

Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA.

We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.

Come see what we’re all about.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.


* Provides oversight, management, training and support to the Loan Analysts to ensure all policies and procedures are followed while providing a high level of customer service to both the borrowers, loan officers and banking personnel


* Monitor and manage the processing pipeline to ensure that all loans are addressed in a timely manner including efficient and timely movement of the pipeline, updated estimated closing dates, commitment dates and use of the Encompass LOS system allowing for complete transparency as to the status of all loan files.


* Ensures that Loan Analysts are providing a thorough review of all loan documentation and providing accurate information in order to expedite the approval of loan files in a timely manner while ensuring a high degree of quality in loan documentation.


* Provides training and support on a regular basis to both new and existing Loan Analysts while identifying new processes & methodologies to bring greater efficiencies to the processing role.


* Provide coverage and support for Loan Analysts when needed including the processing of all Salem Five employee loan files


* Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change


* Create written procedures for all functions performed by the Loan Analysts, ensure all updates to process and procedures are distributed to staff and maintained on the mortgage intranet no less than quarterly.


* Identify inconsistencies and\or inefficiencies with practices and/or procedures and work with management to make changes with necessary


* Obtain and review all documents in the mortgage loan file to ensure completeness, accuracy and compliance with Bank/Investor guidelines


* Maintain a relationship with third party vendors including but not limited to verification service provides, credit reporting ag...