Director of Banquets

Your day to day

The Director of Banquets will have the overall responsibility of leading the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.

The Director of Banquets will lead the day-to-day activities of the banquet department, communicate objectives and schedule/assign work and ensure the colleagues are properly trained in addition to having the tools and equipment needed to effectively perform their job functions.

Maintain consistent quality service, and operating standards as established by the InterContinental Brand and Forbes Travel Guide


* Responsible for all banquet related operations: functions, events, set-up & break-down


* Ensure maximum departmental profit through monitoring labor costs, having full responsibility of payroll control, and achieving established annual Winning Metrics as applicable


* Communicate and coordinate effectively with all managers and other department heads as appropriate


* Review and utilize historical data of banquet operations to ensure successful present and future department operations


* Participate and contribute in pre- and post- conferences 


* Actively attend BEO (Banquet Event Order) meetings to accurately execute banquet operations


* Responsible for effectively circulating and distributing communication in relation to group resumes and hotel operations to banquet team


* Create work schedule in accordance with business needs


* In collaboration with Human Resources and Executive Leadership team, lead departmental Employee & Labor Relations: hiring, performance appraisals, coach and counseling, training, disciplinary actions.

Resulting in developing, maintaining and improving employee relationships via effective communication, performance management, processing grievances and/or disputes as well as fairly and consistently applying policies and standard operating procedures.     


* Engage in positive Employee Relations to increase morale, productivity, guest and colleague satisfaction


* Delegate and clarify responsibilities of banquet management operations to ensure tasks are executed in a logical order


* Tactfully address problem resolution and guest recovery relating to department operations 


* Uphold Service and Facility Standards in accordance with the InterContinental Brand and Forbes Travel Guide 


* Cooperate and coordinate interdepartmental teamwork 


* Perform any other duties and responsibilities as assigned by Director of Food & Beverage and Executive Leadership team

What we need from you


* Five years or more of experience in leadership role of directing hotel food and beverage operations in banquets or hospitality related food & beverage operations


* Received alcohol awareness certification and/or food service permit or valid health/food handler cards


* Able to communicate written and spoken English


* Posses...