Technology Support Lead - IAM & AWS

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Commercial and Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities


* Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


* Oversees the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security


* Develop and implement comprehensive strategies for onboarding and supporting Identity and Access Management (IAM) applications and tools such as ForgeRock and Ping Identity


* Ensure all processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards throughout the IAM lifecycle


* Leads the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience


* Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals


* Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis


* Collaborates with technical experts, key stakeholders, and team members to resolve complex problems


* Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil


* Monitors service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers


* Tracks industry trends and emerging technologies, recommending enhancements to production management practices

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Proficient experience in observability and monitoring tools and techniques (Geneos, Dynatrace, Grafana, and Splunk), with experience in configuration, integration, and analysis of application and infrastructure metrics


* Proficient in Python scripting


* Experienced in implementing processes aligned with the Information Technology Infrastructure Library (ITIL) framework, and proficient knowledge of cloud security principles, compliance frameworks, and risk management


* Proficient in Ide...