Omnichannel Operation Coordinator (Contract)

General Role:

To support the extensive growth of e-commerce activities, Hermes Korea is recruiting Omnichannel Operation Coordinator who manages online store orders and fulfilment process to finalize sales of E-Store and realize omnichannel operation in the future.

He/she will report to CRC (Client Relations Center) Manager.

This is a contract-based position for 12 months.

Major Responsibilities:

E-store order management


* Manage e-store orders by placing validation, cancellation and return in E-store BOH(Back of House) systems


* Respect company guideline to shape e-store sales activities to be aligned with internal control policy


* Optimize order and fulfillment flow both in operational and technical (IT system) aspect


* Actively implement global IT tools to accelerate efficiency

Omni-channel sales support


* Support various omnichannel orders including Web-to-Shop, Click In Store in collaboration with boutique's BOH


* Support CRC's back-office order creation

Stock management


* Support stock management, negative stock operation, stock movement control, etc.


* Ensure service quality of last mile delivered by carrier to end customer

Requirement & Capabilities:


* 2-5 years of career experience in e-commerce operation in retail industry, luxury brand preferred


* Business level of English is required


* Strongly skilled in Excel and PowerPoint


* Self-motivated, passion to grow with challenges


* Collaborative team player with humble spirit


* Business level of English is required / Skilled in Excel and PowerPoint