Lead Customer Service Representative - (Remote)

Description & Requirements

Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team.

In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals.

You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors.

This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently.

As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures.

You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality.

With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency.

About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support.

The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings.

As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation - Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-P...