Intake Services Specialist

The Opportunity 

Homecare Homebase is searching for an Intake Specialist to join our Clinical Operations Services team, helping drive best in class Clinical Operations outsourcing services.  This exciting opportunity will include providing outsourced intake services that drives an ROI for our clients, enhancing the value proposition of the EMR solution, and the Homecare Homebase brand.  This will allow the homecare provider to continue to focus on their exceptional patient care services.

 The Challenge  

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency.

As an Intake Specialist you will perform the referral intake process on the behalf of contracted clients and ensure that all service level agreements are being met.  This is a full time position with robust benefits and an exceptional company culture.

What We're Looking For 

Homecare Homebase’s mission is to empower exceptional care among all the clients we serve.  The Intake Specialist supports this mission by providing quality, accuracy, and timeliness of all functions of the intake services division.   

 Responsibilities Include: 

The performance of all referral intake duties:


* Receive referral documentation from referral source portal, e-fax or agency staff


* Review and evaluate referral documentation for appropriateness based on regulatory and payer requirements as well as agency policies and procedures


* Performance of accurate data entry and document attachment creating patient’s medical record


* Timely completion of all intake workflow stages in HCHB, including coordination notes in accordance with agency policies


* Confirm validity and accuracy of patient demographics, physician, and payer information 


* Collaborate closely with Authorization department to assure timely confirmation of payer eligibility for all ordered disciplines and services


* Provide timely, updated communications with agency leadership, managers, schedulers and sales


* Initiate communication with referral sources to resolve referral documentation issues


* Initiate contact with patients or caregivers as necessary to complete the intake process


* Understand the use of HCHB analytics and intake dashboard reports as required for development and monitoring of intake KPI

Requirements:


* Bachelor’s Degree, preferred


* 2 years Home Health intake, medical records or scheduling experience


* Home Health intake or office manager experience, preferred


* Proficient computer skills


* Knowledgeable in use of Outlook Email, MS Teams, MS Word, MS Excel, MS PowerPoint 


* Knowledgeable in Home Health agency administrative operations and regulatory requirements


* Experience with HCHB software workflow


* Experience with online e-fax and referral portals, Worldview, Forcura 
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