Technical Inside Sales Team Lead

Key Responsibilities


* Own and manage a portfolio of inbound and outbound sales opportunities, from initial qualification through order closure.


* Act as the technical sales lead for complex or high-value opportunities requiring application knowledge or customization.


* Support and collaborate with field sales, distributors, and channel partners to advance opportunities and close business.


* Identify upsell and cross-sell opportunities based on customer applications, installed base, and usage trends.


* Prepare accurate, timely quotations and ensure compliance with pricing, margin, and commercial policies.


* Maintain accurate and timely CRM data for opportunities, quotes, and customer interactions.

Team Leadership & Coaching


* Provide day-to-day guidance, coaching, and technical support to Inside Sales Representatives.


* Review quotes, opportunities, and deal strategy for quality, accuracy, and win probability.


* Assist in onboarding, training, and ramp-up of new inside sales team members.


* Serve as first-level escalation for technical, commercial, and customer issues.


* Reinforce sales process discipline, CRM usage, and best practices across the team.

Performance & Process Ownership


* Support inside sales capacity planning, workload prioritization, and territory coverage.


* Partner with sales management to identify skill gaps and training needs.


* Lead continuous improvement initiatives related to response time, conversion rates, and customer experience.


* Provide input into performance evaluations and incentive effectiveness (without direct HR authority unless assigned).

Additional Responsibilities - Senior Individual Contributor (IC) Lead

Advanced Technical & Commercial Focus


* Own the most complex, strategic, or technically demanding inside sales opportunities.


* Serve as the internal subject-matter expert for products, applications, and competitive positioning.


* Support field sales and distributors on pre-sales technical qualification and solution development.


* Contribute to pricing strategy, product feedback, and win/loss analysis.


* Influence peers through expertise and best practice sharing rather than direct supervision.

Required Qualifications


* Bachelor's degree in Engineering, Technical Discipline, Business, or equivalent experience.


* 5+ years of inside sales or technical sales experience in an industrial B2B environment.


* Strong technical aptitude with the ability to understand and explain engineered or configurable products.


* Proven track record of meeting or exceeding sales and order targets.


* Experience working with CRM systems (e.g., Salesforce, Dynamics, HubSpot).


* Strong communication, negotiation, and problem-solving skills.

Preferred Qualifications


* Background in industrial automation, sensors, instrumentation, controls, capital equipment, or engineered components.


* Expe...