Business Excellence Team Lead

Job title
Business Excellence Team Lead

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Team Leader – Business Excellence (BE) drives end-to-end performance improvement across aligned businesses by leading improvement initiatives, recommending process redesign solutions, and embedding quality governance.

The role partners closely with Operations, and cross-functional leaders to collect and analyze data, execute transformation roadmaps, and deliver measurable business impact through structured CI methodologies.

Job title:

Business Excellence Team Lead

Job Description:

Role Summary

Team Leader – Business Excellence (BE) drives end-to-end performance improvement across aligned businesses by leading improvement initiatives, recommending process redesign solutions, and embedding quality governance.

The role partners closely with Operations, and cross-functional leaders to collect and analyze data, execute transformation roadmaps, and deliver measurable business impact through structured CI methodologies.

Key Responsibilities


* Drive improvement projects across the program / LOB; redesign processes aligned to improvement plans.


* Work closely with Operations to collect data, assess current-state performance, and prioritize root-cause actions.


* Provide innovative leadership to improve quality and performance; ensure systematic problem solving and RCA.


* Monitor and audit deployed processes for effectiveness and efficiency; track sustainment CPIs/KPIs.


* Design and implement reports to identify patterns/trends in quality issues; provide quantifiable data for all quality judgments.


* Build executive-ready dashboards and scorecards that show baselines, targets, deltas.


* Communicate overall process-improvement performance to all relevant internal stakeholders.


* Be accountable for generating tangible business impact (e.g., cost, quality, speed, customer experience).


* Lead Quality meetings; call calibrations, expand knowledge (seminars, current quality issues); host and support quality audits.


* Coach and develop analysts through structured feedback.


* Create compelling executive presentations that tell the performance story using clear visuals and narrative.

Required Qualifications & Competencies


* Excellent communication, analytical, problem-solving, adaptability, interpersonal skills, business process knowledge, and attention to detail.


* Highly-focused, detail-oriented, client-centric; able to set/meet deadlines and manage time effectively.


* Ability to work...